

a natural disaster that has disrupted internet connectivity for a wider population than one person or household.

You're unable to use the web version of ArriveCAN or the mobile app due to: A service disruption or a natural disaster You're unable to use the web version of ArriveCAN or the mobile app because of country-based censorship, or lack of access to internet connectivity on a country level only. You're unable to use the accessible web version of ArriveCAN or the mobile app because you have cognitive or physical impairments (based on the World Health Organization (WHO) definition of disability). You can provide your information verbally at the border, or by completing a paper form if you fall into one of these categories:Įxpand Collapse Persons with accessibility needs In some limited exceptions, you can use an alternative to ArriveCAN. Exceptions to using ArriveCANĪll incoming travellers to Canada must use ArriveCAN to submit their information. Visit COVID-19: Travel, testing and borders for the latest travel requirements and exemptions. You may be exempt from some of these requirements. Get help from a Government of Canada official if you tried, but couldn't submit your information online.

If you're unvaccinated or partially vaccinated, you must show that you have a suitable plan to quarantine or isolate on arrival. Please also be ready to answer questions about your 14-day travel history.
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Once you create your account, you can use the same email and password for both the website and the app. You can use the ArriveCAN website or the ArriveCAN mobile app to submit your travel information.
